Collaboration Marketplace Audit

A Big-Four consulting firm believed its digital-collaboration vendor was in financial difficulty. The real risk was not the vendor failing; it was being forced to switch on someone else’s timeline.

The brief I agreed with them was deliberately narrow: current workflow outcome parity. Not “which product is best”, but could the firm achieve the same operational outcomes on an alternative provider with minimal or no workflow change. That framing is what makes the answer defensible in front of a procurement board.

The work: marketplace assessment, candidate identification, an audit of each candidate against the firm’s actual workflows (not the vendors’ feature sheets), client trials and demonstrations, then a full report and recommendation.

The firm’s entire US operation switched to the recommended provider within twelve months of the consultation.

Useful when your incumbent vendor is wobbling and you need an outcome-grounded answer before they decide for you.